Placing Orders

**Placing an Order**

**U.S. Orders**
Smithe Studios offers free standard ground shipping on orders shipping within the United States.

We do not ship to P.O. Boxes.

Please allow 10 - 15 business days for your order to be processed and shipped.

**Sales Tax**
Applicable sales tax will be calculated during checkout based on your shipping address.

**International Orders - Customs Fees, Import Tax & Duties**
All international orders (outside of the USA) may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country. We do not collect tax, duties, and customs charges at the time of checkout. You should be prepared to pay these fees at the time you receive your order. Please contact your local customs for further information.

**Pre Orders**
Smithe Studios collects payment for all items purchased on preorder at the time the order is placed.

Once an order is placed, you will receive an order confirmation email. Please note that once an order is placed, it cannot be cancelled or changed. We cannot change the shipping address or the shipping method selected.

We are unable to price match or make price adjustments.

**Order Status**
You will receive a shipping confirmation email containing a FedEx/UPS tracking number once your order leaves our distribution center in Los Angeles. For additional inquiries about the status of your order, please contact us at https://smithestudios.com/pages/contact.